Help center
Hosted mining, explained clearly.
What you need to know before funding a package and monitoring your mining portfolio.
Getting started
How does hosted mining work?+
Choose a package and allocate mining capacity through your account. Hashrate, estimated output, service deductions, and activity are shown in your dashboard without requiring equipment at home.
Do I need to buy or maintain an ASIC?+
No. Hardware operation, electricity, cooling, connectivity, and routine infrastructure maintenance are managed as part of the hosted service.
Why is identity verification required?+
Verification helps protect accounts and supports payment and compliance reviews. An administrator must approve your submitted identity documents before funding is enabled.
Deposits and packages
Which cryptocurrencies can I use?+
Available deposit options may include BTC, ETH, USDT, and USDC on specific networks. Always use the exact asset, network, address, and amount displayed on your deposit request.
When is my deposit credited?+
After sending the displayed amount, select “I have transferred.” The deposit remains pending while an administrator verifies receipt in the platform wallet. Credit is added only after approval.
When does mining begin?+
Your package activates after identity verification and deposit approval. The allocated hashrate, activation date, daily estimate, and principal lock date then appear in your dashboard.
Rewards and withdrawals
How are rewards calculated?+
Estimates use active hashrate, miner profile, modeled gross output, service deductions, and operating time. Network conditions and asset prices change, so displayed values are estimates and not fixed returns.
What do accrued, claimed, and withdrawable mean?+
Accrued earnings build while capacity is active. Claimed earnings are posted to your account ledger. Withdrawable balance is the amount eligible under verification, lock-period, minimum-amount, and withdrawal rules.
What happens during the principal lock?+
Package principal remains locked until the date shown in your dashboard. Mining output continues while the package is active. Available closure and principal actions appear after the lock ends.
How do withdrawals work?+
Choose a supported asset, enter the destination address, and request an amount within your withdrawable balance. Verify the address and network carefully because blockchain transfers are normally irreversible.
Account and support
Can earnings estimates change?+
Yes. Mining difficulty, network performance, asset prices, uptime, and service costs may affect future output. Gross output, service deductions, and net estimates are displayed separately.
How can I contact support?+
Open a ticket from the client portal for a traceable conversation. Current email, phone, WhatsApp, and business address details are also shown in the website footer.